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    Terms & Conditions

    Effective Date: 18-03-2025

    Welcome to Ratnadham! By accessing or using our website (www.ratnadham.com), you agree to comply with and be bound by the following terms and conditions.

    Please read them carefully before making a purchase.

    By using this website, you agree to these Terms and Conditions, our Privacy Policy, and any other guidelines or policies posted on the site.

    If you do not agree, please refrain from using our services.

    1. Acceptance of Terms

    By using this website, you agree to these Terms and Conditions, our Privacy Policy, and any other guidelines or policies posted on the site. If you do not agree, please refrain from using our services.

    2. Eligibility

    You must meet the following criteria to use our services:

    You must be at least 18 years old to purchase products from Ratnadham.

    By placing an order, you confirm that you are legally capable of entering into a binding contract.

    3. Product Information

    We provide the following details about our products:

    Gemstones: All gemstones are natural unless stated otherwise. We provide details about origin, carat weight, cut, and certification (if applicable).

    Vastu/Feng Shui Products: Descriptions include intended uses and benefits based on traditional practices.

    Bracelets: Our bracelets are made with genuine gemstones, metals, or other materials as described. Each bracelet is designed for aesthetic, spiritual, or astrological purposes.

    Disclaimer: While we strive for accuracy, gemstone effects, Vastu, and Feng Shui benefits are based on beliefs and traditions. Results may vary, and we do not guarantee specific outcomes.

    4. Orders and Payments

    The following outlines our order and payment process:

    Order Confirmation: Your order is confirmed once payment is received.

    Payment Methods: We accept credit/debit cards, net banking, UPI, and other secure payment gateways.

    Pricing: All prices are in INR (Indian Rupees) and subject to change without notice. Taxes and shipping fees are additional unless stated otherwise.

    5. Shipping and Delivery

    Details about shipping and delivery are as follows:

    Shipping Time: Orders are processed within 2-3 business days. Delivery times vary based on location.

    Tracking: You will receive a tracking number once your order is shipped.

    International Shipping: Available at additional costs. Customs duties and taxes are the customer’s responsibility.

    6. Returns and Refunds

    Our return and refund policy is outlined below:

    Return Policy: Unopened and unused products can be returned within 7 days of delivery. Gemstones with certification cannot be returned unless defective or misrepresented.

    Refunds: Refunds are processed within 7-10 business days after receiving the returned product.

    Damaged or Defective Products: Contact us within 48 hours of delivery for replacements or refunds.

    7. Cancellations

    Orders can be cancelled before shipment. Once shipped, cancellations are not allowed.

    8. Intellectual Property

    All content on the website (images, text, logos, etc.) is the property of Ratnadham and protected by copyright laws. Unauthorized use is prohibited.

    9. Limitation of Liability

    Ratnadham is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

    We are not responsible for delays caused by third-party shipping providers or unforeseen circumstances.

    10. Governing Law

    These Terms and Conditions are governed by the laws of India. Any disputes will be resolved under the jurisdiction of courts in Silchar, Assam.

    11. Changes to Terms

    Ratnadham reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.

    12. Contact Us

    For any questions or concerns, please contact us at:

    Email: astroarindam@gmail.com

    Phone: +91-7002787572

    Address: Station Road, Tarapur, Silchar, Cachar, Assam - 788003